Refund policy
Returns, Refunds & Exchange Policy
1. Overview & Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, accompanied by your receipt or proof of purchase. You are welcome to try on or wear the product during this 30-day period, provided the item is returned in the same condition it was received and no damage has occurred.
To start a return, please contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. For any return questions, contact us at [email protected].
Please keep your proof of purchase (e.g. your receipt or order confirmation email) — this is required for all return, exchange, and refund requests.
2. Your Consumer Rights
Our goods come with guarantees and warranties that cannot be excluded under applicable consumer protection laws in Canada and the United States. You are entitled to a replacement or refund for a major failure, and you may be entitled to compensation for any other reasonably foreseeable loss or damage.
- Has a problem that would have stopped you from buying it had you known about it;
- Is unsafe;
- Is significantly different from the sample or description; or
- Does not do what we said it would, or what you asked for, and cannot be easily fixed.
In these cases, we will cover all return postage costs and issue the remedy of your choice (refund to original payment method or replacement) at no cost to you.
3. Damages, Defects & Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In these cases, we will cover all return postage costs and issue a full refund to your original payment method or send a replacement at no cost to you.
4. Change of Mind Returns
- The item must be returned within 30 days of receipt in its original condition with all original packaging and tags attached.
- Full-price items returned within 30 days are eligible for a refund to the original payment method or store credit.
- Items purchased on sale or during a promotional period are eligible for an online store credit valid for 3 years.
5. Refunds & Exchanges
Once we have received and inspected your return, refunds to your original payment method are processed within 10 business days. We also offer free exchanges on eligible items for a different size, colour, or style subject to availability.
6. Contact Us
Email: [email protected]
Warehouse: Kinepodia Warehouse, 800, boul. Industriel, dock 20, Saint-Jean-sur-Richelieu, QC J3B 8G4 (9377-2366 Québec inc.)